How the Kaikoura earthquake helped shape future insurance response

An Insurance Business Magazine article.

The Canterbury earthquakes revealed significant flaws in the handling and management of property damage claims, some of which are still being dealt with almost a decade after the event. However, ICNZ chief executive Tim Grafton believes significant learnings have also been taken in the process – many of which were put into practice during the 2016 Kaikoura earthquake, which saw significant improvements in claims handling efficiency.

Grafton said that the Kaikoura response helped model a better way of managing natural disaster claims, but that it was ‘hastily put together’ and there were still some areas for improvement – and other types of natural events to think about.

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