Report notes impact of COVID-19 on insurance digitalisation

An Insurance Business Magazine article.

We constantly hear stories of insurers and brokers having to ramp up their digital efforts in order to meet rising demand amid the COVID-19 pandemic. Now, a new report has shone a spotlight on just how important these efforts are.

The World InsurTech Report 2020, published today by Capgemini and Efma, outlines a “growing opportunity” for insurtechs as insurers focus on digitisation. It suggests that the boundaries between big technology firms, insurtechs and tech partners are slowly blurring along insurance lines with providers needing to focus on product agility, customer centricity and intelligent processes in order to remain competitive.

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