An Insurance Business Magazine article.
The Canterbury earthquakes revealed significant flaws in the handling and management of property damage claims, some of which are still being dealt with almost a decade after the event. However, ICNZ chief executive Tim Grafton believes significant learnings have also been taken in the process – many of which were put into practice during the 2016 Kaikoura earthquake, which saw significant improvements in claims handling efficiency.
Grafton said that the Kaikoura response helped model a better way of managing natural disaster claims, but that it was ‘hastily put together’ and there were still some areas for improvement – and other types of natural events to think about.
To read more, click here.